We want to provide you with the best possible service. Your feedback, suggestions and complaints allows us to see what we’re doing right as well as there are rooms for improvement.
Feedback, compliments and complaints can be lodged:
• with a staff member verbally or by submitting this form
• by email to: [email protected]
• by phone on (03) 9471 0190
• in writing to: Manager, Darebin Lodge, 116-118 Tyler Street, Preston, VIC 3072
If you need an interpreter when providing feedback, ask to speak to one of our team members.
We will investigate any complaints you may have in a timely manner. We will acknowledge your complaint within 5 working days from receiving your complaint, and aim to have a response within 30 days. You have the right to complain without any negative consequences.
If you are not satisfied with how your complaint has been managed, you can also contact:
National Disability Insurance Agency
Phone: 1800 800 110
Disability Services Commissioner
Phone: 1800 677 342
Feedback, compliments and complaints can be lodged:
• with a staff member verbally or by submitting this form
• by email to: [email protected]
• by phone on (03) 9471 0190
• in writing to: Manager, Darebin Lodge, 116-118 Tyler Street, Preston, VIC 3072
If you need an interpreter when providing feedback, ask to speak to one of our team members.
We will investigate any complaints you may have in a timely manner. We will acknowledge your complaint within 5 working days from receiving your complaint, and aim to have a response within 30 days. You have the right to complain without any negative consequences.
If you are not satisfied with how your complaint has been managed, you can also contact:
National Disability Insurance Agency
Phone: 1800 800 110
Disability Services Commissioner
Phone: 1800 677 342
Alternatively you can reach out to an Advocate:
Directing people to DASH (Disability Advocacy Support Helpline)
1800 643 787
Disability Justice Advocacy
1800 808 126
Office of the Public Advocate
1300 309 337
North East Citizen Advocacy
(03) 8407 3684
Leadership Plus
(03) 9489 2999
STAR Victoria
(03) 9650 2730
VALID (Victorian Advocacy League for Individuals with Disabilities)
(03) 9416 4003
Villamanta Disability Rights Legal Services Inc.
1800 014 111
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