Feedback

Feedback, compliments and complaints can be lodged:
• with a staff member verbally or by submitting this form
• by email to: [email protected]
• by phone on (03) 9471 0190
• in writing to: Manager, Darebin Lodge, 116-118 Tyler Street, Preston, VIC 3072

If you need an interpreter when providing feedback, ask to speak to one of our team members.

We will acknowledge receipt of your complaint within 5 working days and conduct an investigation in a timely manner. We will also work with you throughout the process and keep you informed of the outcome. Please be assured that you have the right to raise a complaint with us without facing any negative consequences.

If you are not satisfied with how your complaint has been managed, you can also contact:

Social Services Regulator (SSR)
Phone: 1300 513 330
Email: [email protected]
Website: https://www.socialservicesregulator.vic.gov.au/make-complaint

Community Visitors
Phone: 1300 309 337
Website: https://www.publicadvocate.vic.gov.au/opa-volunteers/community-visitors

National Disability Insurance Agency
Phone: 1800 800 110

Disability Services Commissioner
Phone: 1800 677 342

The Ombudsman

Commonwealth Ombudsman
Website: https://www.ombudsman.gov.au/

Victorian Ombudsman
Website: https://www.ombudsman.vic.gov.au/

The Health Complains Commissioner
Website: https://hcc.vic.gov.au/

The Department of Families, Fairness and Housing
Website: https://www.dffh.vic.gov.au/

The Mental Health and Wellbeing Commission
Website: https://www.mhwc.vic.gov.au/

Alternatively you can reach out to an Advocate:

Directing people to DASH (Disability Advocacy Support Helpline)
Phone: 1800 643 787

Disability Justice Advocacy
Phone: 1800 808 126

North East Citizen Advocacy
Phone: (03) 8407 3684

Leadership Plus
Phone: (03) 9489 2999

STAR Victoria
Phone: (03) 9650 2730

VALID (Victorian Advocacy League for Individuals with Disabilities)
Phone: (03) 9416 4003
Email: [email protected]

Villamanta Disability Rights Legal Services Inc.
Phone: 1800 014 111